Cancellation Policy

This Cancellation Policy explains how you can cancel a paid engagement with SyntheStudio — including one-off projects, monthly retainers, SaaS subscriptions, prepaid hour blocks, and ongoing maintenance plans. It complements our Refund Policy and Terms of Service, which govern refund amounts and eligibility once a cancellation is confirmed.

You may cancel a fixed-fee project at any time by written notice to billing@synthestudio.com. Cancellation is effective on receipt. You remain liable for (a) all milestones already accepted, (b) work performed on the current milestone at the SOW hourly rate, and (c) any third-party costs already committed on your behalf (domains, hosting, paid fonts, stock media, plugin licences). Refunds for unused prepaid balances follow our Refund Policy.

Monthly retainers renew automatically until cancelled. You may cancel from your account dashboard or by emailing billing@synthestudio.com. Cancellation takes effect at the end of the current billing cycle, so no partial-month refunds are issued. Any unused hours in the current cycle expire on the effective date and do not roll over.

SaaS or hosted-software plans (monthly or annual) renew automatically. Monthly plans can be cancelled at any time and end at the current period's end. Annual plans can be cancelled within 14 days of the initial or renewal charge for a pro-rated refund of unused full months; after 14 days, annual plans remain active until the paid term ends and are non-refundable. You retain access to your data for 30 days after cancellation to export it; after that, data may be deleted per our Privacy Policy.

Unless your SOW states otherwise: retainers and support plans require 7 days written notice; enterprise or dedicated-team engagements require 30 days written notice so we can wind down assigned team members. SaaS subscriptions require no notice — cancellation takes effect at the end of the current cycle.

On cancellation we will (a) stop future work and billing, (b) hand over finished deliverables that have been paid for, (c) transfer credentials and repositories you own, and (d) delete or return your data per our Privacy Policy. Any invoices for work already performed remain payable under the original terms.

Email billing@synthestudio.com from the billing contact on file with (a) your account or invoice number, (b) the service you want to cancel, and (c) the effective date requested. We acknowledge every cancellation request within 2 business days and confirm the effective date and any final charges in writing. Support is available 24/7 (Eastern Time, US).

SyntheStudio (sole proprietorship), 1501 South Greeley Hwy, Cheyenne WY 82007, United States. Billing: billing@synthestudio.com · Support: support@synthestudio.com. Payments are processed by Stripe on behalf of SyntheStudio; charges appear as SYNTHESTUDIO.