Fulfillment & Delivery Policy

We deliver digital professional services only: website design, front-end and full-stack web development, UI/UX design, and related consulting. We do not ship physical goods. We do not sell prepaid balances, gift cards, cryptocurrency, financial products, adult content, firearms, or any category outside Stripe's standard supported businesses.

All prices, invoices, and refunds are denominated in United States Dollars (USD). Payment is processed by Stripe on behalf of SyntheStudio. Charges appear on your card statement as SYNTHESTUDIO.

Immediately after successful payment, Stripe issues an emailed receipt and we send an order confirmation to the billing email on file within one (1) business day. A kickoff message with your project brief, timeline, and communication channel follows within two (2) business days. Support is available 24/7 (Eastern Time, US) at the email listed in Section 10.

Typical delivery windows from kickoff:

• Landing page or single-page site — 5 to 10 business days • Multi-page marketing website — 2 to 4 weeks • Custom web application or UI/UX system — 4 to 12 weeks, milestone-based • Consulting or audit engagements — 3 to 10 business days

Exact dates for your engagement are confirmed in writing at kickoff. Timelines assume prompt provision of your content, brand assets, access credentials, and feedback. Delays caused by pending client input pause the delivery clock.

Deliverables are transmitted electronically — no physical shipment occurs. Depending on the engagement, delivery takes the form of:

• A deployed website or application at a URL you control • A code repository (GitHub, GitLab, or Bitbucket) with commit access • Design files (Figma, Sketch, or exported assets) shared to your workspace • PDF reports, specifications, or audit documents delivered by email or a signed download link

All deliverables are transmitted over HTTPS.

Larger engagements are broken into milestones (e.g. discovery, design, build, launch). Each milestone has its own scope, fee, and acceptance criteria disclosed in your Statement of Work. A milestone is delivered when its output is transmitted to you and is deemed accepted per Section 7.

You have five (5) business days after each delivery to review and request in-scope revisions. Acceptance occurs on the earlier of:

• Your written confirmation (email is sufficient), or • The end of the 5-business-day review period without a written objection.

Revision rounds included per milestone are listed in your Statement of Work. Additional revisions or out-of-scope changes are quoted separately.

If we determine we cannot deliver an ordered service, we will notify you within two (2) business days and issue a full refund to the original payment method within five (5) to ten (10) business days via Stripe. No cancellation fee applies to service we cannot perform.

Cancellation, refund, and chargeback terms are governed by our Refund Policy at /legal/refund. In summary: new engagements have a 14-day cooling-off window (pro-rata for time spent); subscriptions can be cancelled anytime; accepted deliverables are non-refundable.

SyntheStudio (sole proprietorship) 1501 South Greeley Hwy, Cheyenne WY 82007, United States Billing & delivery support: available 24/7 (Eastern Time, US) Email: use the address on your Stripe receipt or the contact form at /contact WhatsApp: +1 808-774-6493 Statement descriptor: SYNTHESTUDIO

For payment disputes you may also contact your card issuer, but we ask that you reach out to us first — we resolve most delivery questions within one business day.