Refund Policy

This Refund Policy applies to all paid services purchased from SyntheStudio (a sole proprietorship, hereafter "SyntheStudio", "we", "us") through our website, invoices, or signed Statements of Work (SOW). Our services include web design & development, mobile app development, B2B & B2C SaaS software, custom software & enterprise systems (POS, HRMS, HMS, ERP, marketplaces), AI products & LLM development (chatbots, RAG, agents), automation & workflow engineering, brand & UI/UX design, SEO & performance, and ongoing maintenance & support — all classified by Stripe as professional software and design services. We do not sell physical goods or regulated services.

For any new engagement, you may cancel within 14 calendar days of the initial payment and receive a full refund of any amounts paid, less the fair value of work already delivered and any third-party costs incurred on your behalf (e.g., stock imagery, paid fonts, hosting). Once you have expressly asked us to begin work inside the 14-day window, you agree that the refund will be reduced pro-rata for time already spent.

Fixed-fee projects are billed in milestones defined in your SOW. Each milestone deposit becomes non-refundable once we have started work on that milestone, because the deliverables are custom-created for you and cannot be resold. If you cancel a project mid-milestone, you will be invoiced for hours worked to date at the SOW hourly rate; any unused prepaid balance is refunded within 10 business days.

Monthly retainers and subscription plans renew automatically until cancelled. You may cancel at any time from your account or by emailing billing@synthestudio.com; cancellation takes effect at the end of the current billing cycle and stops all future charges. Monthly plans are not pro-rated. Annual plans are eligible for a pro-rated refund of unused full months if cancelled within 14 days of the initial or renewal charge; after 14 days, annual plans are non-refundable but remain active until the paid term ends.

Prepaid hour blocks expire 12 months from purchase. Unused hours within the 12-month window can be refunded on request at 80% of the original rate (the 20% covers scheduling and admin costs already incurred). Expired hours are not refundable.

Once a deliverable (design file, source code, deployed site) has been formally accepted in writing or used in production, it is deemed accepted and is non-refundable, in line with consumer-law exceptions for custom digital services that have already been performed.

Email billing@synthestudio.com with (a) your invoice number, (b) the date of payment, (c) the reason for the request, and (d) any supporting information. We acknowledge every request within 2 business days and issue a decision within 10 business days. Support is available 24/7 (Eastern Time, US).

Approved refunds are returned to the original payment method (card, ACH, or wire) via Stripe. Card refunds typically appear within 5–10 business days, depending on your bank. All charges and refunds are processed in US Dollars (USD); any currency-conversion differences applied by your card issuer are outside our control.

Please contact us before filing a chargeback with your bank — most billing concerns can be resolved directly and faster. Filing a chargeback without first contacting us may result in suspension of active work, and we reserve the right to dispute the chargeback with Stripe and provide evidence of delivery (SOW, acceptance emails, deployment logs).

The following are non-refundable in all cases: third-party pass-through costs (domains, hosting, paid fonts, stock media, plugin licences), payment-processor fees when the transaction is refunded outside the 120-day Stripe window, and services already fully delivered and accepted.

SyntheStudio (sole proprietorship), 1501 South Greeley Hwy, Cheyenne WY 82007, United States. Billing: billing@synthestudio.com · Support: support@synthestudio.com · Available 24/7 (Eastern Time, US). Payments are processed by Stripe on behalf of SyntheStudio; charges appear as SYNTHESTUDIO.