Maintenance & Support
A senior team on call, long after launch day.
After launch we stick around. Monthly retainers cover monitoring, dependency updates, performance regressions, content changes and quarterly experiments — so your product keeps compounding instead of going stale.
Benefits you can measure.
Software rots when no one is paying attention. A small monthly retainer keeps your site fast, secure and improving — without the cost of an in-house team.
Always-on monitoring
Uptime, error tracking and Core Web Vitals watched continuously, not at quarterly reviews.
Senior engineers on call
Your retainer is staffed by the same senior team that built your product — no hand-offs to junior support.
Continuous improvement
Quarterly UX and conversion experiments turn maintenance budget into measurable gains.
Predictable, capped pricing
Fixed monthly retainer with a clear hours envelope and rollover policy.
What you'll receive
- Uptime and error monitoring
- Security patches and dependency updates
- Performance regression watch
- Content and copy changes
- Quarterly UX and conversion experiments
- Priority Slack channel with senior staff
How we work
- 1Onboarding — Audit, monitoring setup, runbooks
- 2Monthly — Updates, fixes, content changes
- 3Quarterly — UX and conversion experiments
- 4Annually — Architecture and roadmap review
What this looks like in practice.
Twelve months into a retainer, the site is faster than launch day and converts 22% better than at handover.
After we shipped Northwind's site, they moved onto a monthly retainer. We've shipped 14 small experiments, reduced LCP further, patched every CVE within 48 hours and absorbed two CMS migrations — with no internal engineering time spent on maintenance.
What clients say about this service.
"It's the only retainer we have that's never been a question at budget time. The site keeps getting better, quietly."
"Fast responses, senior engineers, no babysitting required. Exactly what a post-launch partner should be."
Questions about Maintenance & Support.
Do we have to have built the site with you?+
No. We take on maintenance for sites and apps we didn't originally build, after a short onboarding audit.
How is the retainer priced?+
A fixed monthly fee for a capped hours envelope, with a transparent rollover policy. We size it to your stack and traffic.
What response times do you offer?+
Critical incidents are acknowledged within one hour during business hours. Standard requests within one business day.
Can you handle hosting and infrastructure too?+
Yes. We commonly manage Vercel, Cloudflare and AWS infrastructure alongside the application itself.
Ready to talk about maintenance & support?
Send a few details and a senior team member will reply within one business day with concrete next steps — no automated funnels.